Modul
Service desk
INOVIO Service desk is a comprehensive application for effective customer service management that provides helpdesk staff with strong support thanks to clear workflows and integrated knowledge bases. Each service case is recorded in detail, including history, and can be easily reported and analyzed. The module is fully interlinked with the complaints procedure and other parts of the system, ensuring seamless integration of all service processes.
HOW IT WORKS
Service desk from INOVIO
01
Acceptance of the request
The service request is entered manually, automatically from an e-mail or from another INOVIO module.
02
Redirect to solver
The system automatically assigns the request to the responsible person or team according to the set rules.
03
Processing and communication
The solver communicates with the client, attaches documents and records the progress of the solution.
04