Modul
Complaint management
INOVIO Complaints Management is a comprehensive solution that ensures a smooth complaints process without omissions and errors. Thanks to the automated workflow, the system guides the worker through the entire procedure step by step, ensuring consistent processing of each case. In addition, managers get clear reports and analysis to evaluate trends and improve processes.
HOW IT WORKS
Complaints procedure from INOVIO
01
Acceptance of a claim
The complaint is entered manually, by importing from another system or automatically from the helpdesk or e-mail.
02
Case assignment and resolution
The system assigns a responsible person and starts a controlled workflow according to the type of complaint.
03
Documentation and communication
Each case can be accompanied by related documents, communications and the progress of the resolution.
04