Modul
Call center
INOVIO Call Centre is a smart software designed for smaller sales teams, which makes it easier to create and manage telephone campaigns. It provides comprehensive support to sales operators and ensures efficient call centre management without unnecessary administration.
WHAT HE CAN DO
INOVIO with call centre
Organize
Creating and managing telephone campaigns with insight into progress and results.
Allocate
Automatic distribution of contacts between operators according to selected rules.
Record
Detailed records of calls, notes, results and follow-up tasks.
Link
Connecting to orders, quotes, claims or service cases.
Evaluate
Clear statistics, reports and evaluation of the success of individual campaigns.
HOW IT WORKS
Call centre from INOVIO
01
Creating a campaign
The operator or team leader creates a new phone campaign with defined goals and contacts.
02
Contact distribution
The contacts are automatically or manually distributed among the individual operators.
03
Communication record
The operator conducts the call, records the result, the agreed steps and, if necessary, follows up on other tasks.
04